Terms of Use

These Terms of Use govern access to and use of the Haven for Healing Exchange Network (the “Network”) website, mobile application, service-credit system, member-to-member exchange tools, Community Network Coordinator activities, business collaboration features, youth initiative, and any current or future programs offered through the Network (collectively, the “Platform”). By creating an account, clicking acceptance, or using the Platform, a user agrees to these Terms and to incorporated policies presented at registration.

1. Nature and Role of the Network

The Haven for Healing Exchange Network (the “Network”) is a nonprofit community reciprocity platform designed to help people connect and exchange lawful services, goods, knowledge, resources, support, and other forms of community contribution. The Network provides infrastructure for discovery, communication, recordkeeping, verification, Service Credits, and community processes. Except where the Network expressly states otherwise in writing, the Network is not the provider, employer, agent, broker, guarantor, insurer, supervisor, professional practice, transportation provider, landlord, lender, escrow service, marketplace seller, or contracting party for exchanges between members.

Members independently decide whether, when, where, with whom, and on what terms to exchange. Each member assumes responsibility for investigating and evaluating the other participant, the activity, the location, the goods or services, and the risks reasonably within that member’s control. The Haven for Healing Exchange Network does not guarantee the identity, character, qualifications, licensing, insurance, safety, legality, quality, suitability, accuracy, availability, outcome, completion, or value of any member, listing, service, good, space, ride, vehicle, lodging, professional service, or other exchange. Nothing in these Terms excludes responsibility that applicable law does not permit the Network to disclaim.

Direct Member Contract. When participating members affirm an exchange through the Platform, they enter into an agreement directly with each other for the stated service, good, resource, space, ride, lodging, class, or other exchange. The participating member who offers the service or resource is responsible for delivering what was accurately described and agreed, and the receiving member is responsible for fulfilling the agreed Credits, approved cash component, materials reimbursement, conduct, and other obligations. The Network is not a party to that member-to-member contract unless an authorized Network representative expressly agrees otherwise in a separate signed writing.

2. Eligibility, Accounts, and Verification

· Members must provide accurate, current information and maintain only accounts they are authorized to use.

· Identity verification may include government-issued identification, selfie/photo comparison, contact verification, and other reasonable fraud-prevention measures.

Meaning of Verification. A “verified,” “identity verified,” “credential submitted,” or similar status means only that the applicable Network or third-party verification step was completed. It is not an endorsement, certification, warranty, or guarantee of a person’s character, qualifications, competency, licensing status, future conduct, safety, or suitability. Verification and screening processes may be incomplete, may rely on third-party or public information, and cannot guarantee that past misconduct will be identified or future misconduct prevented.

· Members must protect account credentials and promptly report suspected unauthorized use.

· The Network may require additional verification for activities involving driving, lodging, youth, licensed or regulated services, businesses, or other higher-risk exchanges.

· Participation by minors is limited to the Youth Initiative or other expressly approved youth programming and requires parent/legal guardian consent, linked/authorized adult oversight, and compliance with youth safeguards.

3. Service Credits and Shared Contributions

Service Credits are internal participation units used to recognize contributions within the Network. Unless expressly authorized by the Network, Credits are not cash, legal tender, stored value, securities, bank deposits, wages, or a promise of redemption for money. Credits may not be purchased for cash. The Network may establish earning rules, holds, expiration rules, extensions, community-pool rules, founding or promotional credits, limits, corrections, reversals, and anti-abuse controls.

The current framework may permit a member balance as low as negative ten (-10) Credits, subject to program rules. Credits generally expire after 24 months unless an approved extension applies. Expired, forfeited, donated, or administratively recaptured Credits may return to a Network or Community Credit Pool. Pool assistance is discretionary and is not an entitlement.

The Network may charge or request shared contributions associated with exchanges to support technology, administration, verification, member support, outreach, platform development, and community initiatives. Current amounts, alternatives, exemptions, and processing procedures will be disclosed in the Platform and may be amended prospectively. Joining the Network does not, by itself, create a subscription or monthly membership fee unless separately disclosed and accepted.

4. Exchange Agreements and Member Responsibility

Before an exchange, members are responsible for clearly agreeing on scope, timing, location, Credit amount, cash/material reimbursement if any, sourcing or travel time if applicable, cancellation expectations, safety needs, and any qualifications or licenses required. Members should use Platform communications and completion confirmations when available.

Materials, supplies, parts, taxes, permit fees, admission fees, mileage, lodging costs, cash portions of hybrid exchanges, and other out-of-pocket expenses are not presumed to be included in Service Credits unless members expressly agree otherwise.

5. Business Collaboration and Hybrid Exchanges

Participating businesses remain independent businesses and are solely responsible for their operations, pricing, employees/contractors, licensing, permits, insurance, taxes, professional obligations, consumer-protection duties, warranties, refunds, and compliance with law. Businesses may participate in Credit-only or approved hybrid Credit-plus-cash exchanges. Network participation does not create employment, franchise, partnership, joint venture, agency, guaranteed customers, guaranteed income, or a financial investment relationship.

Member-to-member exchanges are transactions or arrangements between independent participants. Unless a separate written agreement signed by an authorized Network representative expressly states otherwise, no member, business, CNC, volunteer, host, driver, provider, recipient, or other participant is an employee, agent, partner, joint venturer, franchisee, fiduciary, or legal representative of the Network. No participant has authority to incur obligations or make representations on behalf of the Network.

6. Community Network Coordinators (CNCs)

CNCs are trained community ambassadors who may educate, recruit, facilitate introductions, support events, and assist members with Platform processes. Unless separately employed under a written agreement, CNC participation is voluntary and may be recognized through verified Service Credits. CNCs are not authorized to bind the Network, make legal/tax/financial promises, guarantee an exchange, adjudicate serious disputes, or represent themselves as the Network’s attorney, insurer, investigator, regulator, or professional guarantor. Safety, fraud, verification, Credit, legal, and escalated dispute matters must be referred to Network administration.

7. Safety, Professional Services, and Assumption of Risk

Members understand and voluntarily accept that in-person and remote exchanges may involve ordinary and extraordinary risks, including property damage, financial loss, bodily injury, illness, allergic reaction, transportation incidents, animal-related injury, unsafe premises, theft, misconduct, negligent or inadequate work, and risks associated with tools, vehicles, food, childcare, home access, lodging, physical activity, regulated trades, and professional services. To the maximum extent permitted by law, each member assumes risks arising from that member’s voluntary participation and from the acts or omissions of other members or third parties, and agrees that the member—not the Network—is responsible for selecting the exchange partner and evaluating the exchange. This assumption-of-risk provision does not waive claims that applicable law prohibits a party from waiving.

Member Insurance Obligation. Each member is responsible for determining whether the member’s proposed exchange requires or reasonably warrants homeowners, renters, automobile, commercial general liability, professional liability, workers’ compensation, business, property, animal, event, or other insurance. Where the Network establishes a program-specific insurance requirement, the member must maintain that coverage at the member’s expense, provide proof upon reasonable request, and promptly report lapse or cancellation. Unless the Network expressly identifies a specific Network-sponsored policy or protection program in writing, membership and Service Credits do not provide insurance coverage.

A listing on the Platform is not an endorsement or credentialing decision. Members must independently verify licenses, certifications, insurance, references, permits, driving eligibility, professional scope, and other qualifications appropriate to the exchange. Emergency, medical, mental-health crisis, legal, financial, and other high-stakes needs should be directed to appropriate qualified or emergency resources rather than relying on the Platform.

8. Prohibited Conduct

· Illegal, fraudulent, deceptive, exploitative, discriminatory, threatening, harassing, sexually coercive, violent, or abusive conduct.

· Exchange of prohibited or unlawfully regulated goods or services; unsafe activity; trafficking; weapons or controlled substances in violation of law; or any activity the Network reasonably determines creates unacceptable risk.

· Misrepresentation of identity, age, credentials, licensing, insurance, experience, ownership, authority, condition, value, or availability.

· Manipulating Credits, reviews, referrals, verification, disputes, Community Credit Pools, or shared contributions; collusion; duplicate accounts; or sham exchanges.

· Using another member’s personal information outside the legitimate exchange purpose, stalking, doxxing, unauthorized recording, or publishing private communications without lawful authority.

· Attempting to bypass safeguards, interfere with the Platform, introduce malware, scrape data, reverse engineer protected components, or gain unauthorized access.

9. Reviews, Messages, Records, and Disputes

Exchange Record. The Platform may generate or preserve an exchange summary showing the participating members, agreed scope, Credits, cash/material terms if any, date, modifications, completion confirmations, and other transaction details. That record documents the members’ agreement; it does not make the Network the service provider or contracting party.

Member profiles, listings, reviews, messages, photographs, videos, descriptions, and other user-submitted materials are created by members or other third parties. The Network may moderate, restrict, or remove content under its policies but does not adopt or guarantee user content as its own. Federal law, including 47 U.S.C. § 230 where applicable, may protect an interactive computer service from being treated as the publisher or speaker of information supplied by another information content provider; that protection does not eliminate liability for the Network’s own unlawful conduct or obligations outside the statute.

Members must provide truthful, relevant reviews based on firsthand experience. The Network may delay, moderate, remove, or restrict reviews that violate policy. Current operational rules may include a 7-day review/hold period, retention of exchange messages for approximately 12 months, and longer retention (such as up to three years) for dispute-related records, subject to the Privacy Policy, legal obligations, and operational changes.

The Network may offer informal support, documentation review, temporary Credit holds, account restrictions, or other community dispute processes. These processes do not make the Network responsible for the underlying exchange and do not replace courts, law enforcement, licensing boards, insurers, emergency services, or other legal remedies.

10. Taxes, Benefits, and Legal Compliance

Members are responsible for determining and satisfying their own tax, reporting, benefit-program, employment, business, licensing, zoning, insurance, and other legal obligations arising from participation. The Network does not provide legal, tax, accounting, benefits, or financial advice. Members should consult their own qualified advisors when needed.

11. Suspension and Termination

The Network may investigate, warn, limit, suspend, deactivate, or terminate accounts; remove listings; hold or reverse Credits; restrict features; or preserve records when reasonably necessary for safety, fraud prevention, legal compliance, nonpayment of required contributions, repeated policy violations, misuse of the Credit system, or protection of the community. A member may stop participating subject to outstanding obligations, disputes, holds, and applicable retention requirements.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND NETWORK ADMINISTRATIVE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE NETWORK DOES NOT WARRANT OR GUARANTEE A MEMBER’S CONDUCT, WORKMANSHIP, PROFESSIONAL JUDGMENT, GOODS, SAFETY, PAYMENT, COMPLETION, QUALIFICATIONS, OR FITNESS FOR A PARTICULAR EXCHANGE. THESE DISCLAIMERS APPLY ONLY TO THE EXTENT LEGALLY PERMITTED AND DO NOT DISCLAIM NON-WAIVABLE WARRANTIES OR STATUTORY DUTIES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE NETWORK AND ITS DIRECTORS, OFFICERS, EMPLOYEES, VOLUNTEERS, CNCS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM MEMBER-TO-MEMBER EXCHANGES, THIRD-PARTY CONDUCT, USER CONTENT, GOODS, SERVICES, PROPERTY, VEHICLES, RIDES, LODGING, PROFESSIONAL SERVICES, OR THIRD-PARTY PROVIDERS. NOTHING IN THESE TERMS LIMITS LIABILITY TO THE EXTENT A LIMITATION IS PROHIBITED BY LAW, INCLUDING LIABILITY THAT CANNOT BE DISCLAIMED BECAUSE OF APPLICABLE PUBLIC POLICY, STATUTE, OR THE NETWORK’S OWN NON-WAIVABLE CONDUCT.

14. Indemnification

To the maximum extent permitted by law, a member agrees to indemnify and hold harmless the Network and its directors, officers, employees, volunteers, CNCs, agents, and service providers from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising from the member’s own conduct, listings, exchanges, property, services, goods, breach of these Terms, violation of law, infringement of rights, or dispute with another person. This clause does not require a member to indemnify the Network for liability that applicable law prohibits shifting to the member.

15. Third-Party Services and App Stores

The Platform may rely on third-party payment processors, identity-verification providers, hosting, mapping, messaging, analytics, background/driver-record providers, app stores, and other vendors. Their separate terms and privacy practices may apply. The Network is not responsible for third-party services outside its reasonable control.

16. Intellectual Property

The Network retains rights in its name, marks, Platform, original training materials, policies, designs, software, and content, subject to third-party rights. Members retain ownership of content they lawfully submit but grant the Network a nonexclusive, worldwide, royalty-free license to host, reproduce, display, transmit, moderate, and use that content as reasonably necessary to operate, improve, protect, and promote the Platform, subject to the Privacy Policy.

17. Changes, Governing Law, and General Terms

Electronic Acceptance. A member’s affirmative click, tap, checkbox, or other electronic process showing intent to agree may constitute an electronic signature and contract to the extent permitted by applicable law. The Platform should present the Terms through a clear clickwrap process, require affirmative assent before account activation or material participation, preserve the version accepted, date/time, account identifier, and acceptance record, and require renewed assent to material changes when legally appropriate.

The Network may revise these Terms prospectively. Material changes will be communicated through reasonable means and, where appropriate, renewed acceptance will be requested.

18. Contact Information

Program-Specific Agreements. Home/lodging, vehicle sharing/rides, youth participation, childcare or vulnerable-person support, storage/shared space, animal/agriculture activities, and other higher-risk programs may require separate eligibility standards, disclosures, insurance requirements, waivers, inspection or condition records, incident procedures, and program-specific agreements. Acceptance of the general Terms does not replace any additional agreement required for a particular program and made between members.

Legal entity name: Haven for Healing Exchange Network and Haven for Healing Community Wellness, Inc.
Mailing address: 419 S 600 W, Vernal, UT 84078
Privacy/legal email: exchangenetworkfounders@gmail.com
Website: https://havenforhealingexchangenetwork.org